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CONTACT US
Choose your preferred method of contact to connect with our customer service team or find out more informations with our FAQ
EMAIL US
Our client advisors will be delighted to answer your questions
For any support kindly Reach us at
For any enquiry kindly Reach us at
Need Help
INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
What is DIIPAM’s story?
DIIPAM is a luxury candle house, where each candle embodies artistry, mindfulness, and timeless elegance. Our hand-poured creations elevate everyday rituals with sophistication and warmth.
How can I track my DIIPAM order?
- Once your order is dispatched, you’ll receive an Email and WhatsApp update with tracking details. You can also log into your DIIPAM account to check your order status.
Where are DIIPAM candles made?
- DIIPAM candles are meticulously handcrafted in India by skilled artisans, using premium materials sourced globally to ensure exceptional quality.
What makes DIIPAM candles different from others?
- Our candles are crafted from clean-burning soy wax, with hand-braided cotton wicks and luxurious fragrance blends, offering a unique sensory experience designed to illuminate spaces with warmth and elegance.
What should I do if my DIIPAM order arrives damaged?
- If your order is damaged, please contact us at support@diipam.com within 24 hours, providing an unboxing video and photos. We will assist you promptly with the exchange process.
Can I personalize my DIIPAM candles?
- Yes, DIIPAM offers customizations for bulk orders, corporate gifts, and special occasions. Contact us at info@diipam.com to discuss your bespoke requirements.
Does DIIPAM offer international shipping?
- Currently, DIIPAM delivers across India. International shipping will be available soon as we expand globally.
How do I care for my DIIPAM candle?
To ensure the best burn, trim the wick to ¼ inch before each use, and avoid burning the candle for more than 4 hours at a time. For more tips, refer to our Candle Care Guide on the website.